Refund and Cancellation Policy
This policy explains the current refund and cancellation position for CubiEdu's CubiEdu ERP release.
General Policy
Online school fee payment is not available in this release of the mobile app. CubiEdu does not collect card, UPI, bank account, wallet, or live payment transaction details from parents or students in this release.
School fees, admission charges, transport fees, library fines, examination charges, and other school-linked collections remain governed by the school's own offline fee rules, approvals, and administrative processes.
Refund Review
Because online payment is not enabled in this release, refund review requests for school collections should be raised directly with the school administration.
Requests may be reviewed where the school has separately approved a refund under its admission, withdrawal, or internal finance policies.
Cases Commonly Not Eligible
Amounts correctly collected by the school against valid dues are generally treated as final unless the school expressly approves otherwise.
Any offline service charges or administrative charges are governed by the school's own published rules and applicable law.
How to Request a Refund
To request a review, contact the school office with the student name, class, registered contact details, collection date, amount, and any receipt or reference issued by the school.
The school may request supporting documents before approving or rejecting the request.
Processing Timeline
Once the school approves a refund, processing is handled through the school's finance process. Actual timelines depend on the school's internal approval and reconciliation workflow.